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The 7-stage skeleton is the spine — every line is verbatim from a winning call. Tap copy to drop it into a text or use it live.
“Hello, hi, Ray. What’s going on — doing good man. Hey. What color is your Yukon?”Ray Walker
“Okay, that’s also the hardest car to work on, hardest color… but it looks the best when it’s done up, though, right?”Ray Walker
“I think you saw our Facebook ad, right? Is that where you found us?”Ray Walker
“How does the paint look like to you on a sunny day? Is it look mostly in good shape right now?”Haley Nelson
“How does the paint look to you? When you look at it in the sunlight? Is there a lot of scratch or anything?”Leon Bond
“I wouldn’t get something that’s going to last you as long as you plan to own it for. Is this something you’re keeping long term?”Leon Bond
“Do you use the touchless ones?”Shafeho Elmi — sets up maintenance later
“The paint correction is kind of what drives the cost up or down. That’s why I was asking you about the scratches.”Chia Moua
“Because it’s brand new. Paint’s in good shape. We don’t have to spend a lot of time polishing it. So that’s where we can save you on cost.”Haley Nelson
“Given the age of the car, I would definitely want to see it first… I got, like, a paint gauge I could put on just to make sure everything looks good before we even consider doing this.”Ray Walker — older-car honesty
“Just the prep work is what the coating is. The easiest part, all the prep work has to be done to make sure it lasts like a long time, so it doesn’t fail later.”Quang Cao
“We’ll detail it, we’ll clay bar the paint so it’s smooth, and then we do a paint correction… and then we coat everything, paint, wheels and glass… we do, like, headlights. We do the bed and the bed liner.”Chia Moua
“It doesn’t protect against scratches or rock chips though, it’s mostly protection against the outdoor elements, salt, sun fade so it doesn’t turn cloudy and hazy.”Shafeho Elmi
“Twice a year you can come back to me. I just do a deep decontamination wash… we inspect the coating during this time too… if there’s areas around the car that aren’t behaving at 100% then I apply a booster… I keep an eye on it for you. That way you just enjoy the car, and we take care of the rest.”Ken Berliner
“We reboost your coating back to 100% so that way you don’t have to worry about premature failure or second guessing whether it’s still there or not.”Todd Haigh
“Pretend you get a three year, you’ll see me six times. If you got the seven year, you’ll see me 14 times.”Chia Moua
“Think of it as like you’re essentially going to get free details for the next three years.”Ray Walker
“I don’t charge you anything extra… Dealerships don’t provide that at all… because I don’t want you to feel like disappointed in a couple years.”Jeffry Mannie
“If you got the three year, you’d be looking at 1095. If you got the seven year, you’d be looking at 1395, so it’s only like 300 bucks more, and you get double the lifespan.”Quang Cao
“Now I’ve been talking a lot. Do you have any questions for me?”Haley Nelson
“I know we have the 300 bucks off on Facebook too. So want to make sure I put that in here for you.”Shafeho Elmi
“I’ll text and email the quote for you — the three and the six year, just so you can compare them and see the full breakdown. And then that first week of June, I’ll just shoot you another text and see where you’re at.”Eric Koehler
“Just bring it by for like 5–10 minutes. We look at the paint… do my [final] price.”Tchino Vang / Thai Xiong — this is exactly what Leon Bond booked
Deposit close: approval → 10% deposit text → booked Thursday the 14th.Todd Haigh
→Give the range upfront, no games: “I’ll give you a price range right now, just let you know what to plan for.”
→Don’t discount; lean on maintenance + MN salt and book the inspection: “Salt is our biggest enemy here, and it does wear down the coating. So that’s why we have our maintenance in place.”
→Don’t push; send the side-by-side quote “so you can compare them” and set a specific follow-up day. (This closed Chia; it stalled Ray — see What to Avoid.)
→“The coating still exists there. It just doesn’t have that water beating effect… yes, we would have to polish it, but it’s part of the service anyway… If we don’t polish the paint first, a new coating wouldn’t stick anyways.”
→Honest no: “It doesn’t protect against scratches or rock chips… it’s mostly protection against the outdoor elements.” Under-claiming builds trust.
→Inspect first, don’t oversell: “I don’t want to charge anything or set you up for anything yet… the best thing is we just read the paint, see how thick it is.”
→Send them to do that first, keep the relationship: “I would do that first. When you’re all done, just bring it by for like 5–10 minutes.”